Grievance Redressal Policy

Gigico Innovations Pvt Ltd

Last Updated: May 2026

Our Commitment

At Gigico Innovations Pvt Ltd, every complaint is treated as a direct signal - a chance to fix something real. Whether you shop, list a property, post a job, or pay a bill through our website “gigicocart.com”, you deserve to know that when something goes wrong, someone is accountable and there is a clear path to resolution.

This policy applies to all users of the “gigicocart.com” website and its associated services: Shop, Property, Motors, Jobs, Astrotalk, Services, Bill Pay, Prepaid Card, and Hotels. It sets out exactly how we receive, process, and close grievances — and what you can do if you feel we have fallen short.

1. What You Can Raise a Grievance About

Any registered user or guest in Gigico Innovations may submit a complaint regarding:

•  Orders: delays, fake dispatch, delivery, wrong items sent, damaged, and defective products

•  Payments:  failed transactions, incorrect charges, refunds, returns, 

•  Account & Privacy: unauthorised access, data concerns, or difficulty logging in

•  Vendor Conduct:  unprofessional behavior, misleading listings, or non-fulfillment of a service

•  Platform Experience: technical errors, inaccessible features, or content that violates our policies

-Apart from these, any other concern where you feel we have not met our stated standards can be brought to our attention without worries. We are here to serve, so feel free to give a knock.

2. How to Raise a Complaint

Our Trilogy-Complaint-System (T.C.S) is there to build a sustainable path of action. Choose a path most convenient for you -

EMAIL: Write to contactus@gigicocart.com, including your Order ID and registered phone number, along with the Description/Screenshot/Supportive documents for optimal support.

PHONE: Call +91-7304458919, Monday to Saturday,10:00 AM to 7:00 PM. Have your Order ID or account details ready when you call.

ONLINE FORUM: Directly visit the link “gigicocart.com/Contact Us” and submit the grievance form. You will receive an acknowledgement ticket number within one hour and an immediate follow-up.

-Within 24 hours of the complaint, our team will give you an acknowledgement receipt and the name of the person handling your case.

3. Resolution Timeline

-Apart from these, you can subscribe to our “weekly-bulk” or “daily-knock” programs for the best in market follow-ups.

4. Grievance Officer

In compliance with the Information Technology Act, 2000, Payments and Settlements Systems Act, 2007, and the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer with the authority to investigate and close complaints.

5. Escalation Path

We would rather resolve things at the first point of contact. But if our response does not satisfy you, here is what to do:

Step 1 - Front-line Support

Contact us through any of the channels (Section 2). Most issues close here within the timelines above (Section 3).

Step 2 - Grievance Officer

If you are not satisfied with the outcome from front-line support, email or call Vijay Kumar directly. State your website-generated original ticket number and explain the matter in brief alongside the provided/failed resolution from the previous part.

Step 3 - External Redressal

Your unresolved solution given by the grievance officer can be readdressed with the National Consumer Helpline (NCH) at 1800-11-4000, or file a query through the Consumer Disputes Redressal Commission appropriate to your jurisdiction.

Our Standards

We hold ourselves to the following commitments on every grievance:

•       Acknowledgement - 24/7 working on feedback

•       No unexplained delays - if a deadline shifts, we will tell you why and when

•       Impartial handling - complaints against vendors are investigated independently of commercial relationships

•       Data protection - complaint details are taken care of with proper Privacy Policy, and zero data is stored or shredded with 3rd-party places.

-A Respectful communication: every user is treated with courtesy, regardless of the nature or volume of their complaints 

This policy is subject to periodic review. 

The version published on gigicocart.com supersedes all previous versions. For queries about this policy itself, write to contactus@gigicocart.com.