Vendor Onboarding Policy
Welcome to Gigico Innovations Private Limited, operated by Gigico Innovations Private Limited
This Vendor Onboarding Policy governs the registration, listing, and sale of products and services by vendors on the GIGICO INNOVATIONS PRIVATE LIMITED platform.
By registering as a Vendor and using the Platform, you confirm that you have read, understood, and agreed to this Policy and all applicable laws.
1. About the Platform
GIGICO INNOVATIONS PRIVATE LIMITED is an online marketplace that enables vendors to list, market, and sell products and services to customers. The Platform also provides technology-enabled fintech solutions such as digital payments and settlement facilitation.
GIGICO INNOVATIONS PRIVATE LIMITED acts only as a technology and facilitation platform and is not a buyer or seller of goods listed by Vendors.
2. Vendor Eligibility
To register as a Vendor:
You must be 18 years or older
You must be legally capable of entering into contracts under the Indian Contract Act, 1872
If registering as a business entity, you must be:
Legally registered under applicable laws
Authorized to conduct business in India
The person completing registration must have authority to bind the business entity
GIGICO INNOVATIONS PRIVATE LIMITED reserves the right to reject or terminate vendor accounts that do not meet eligibility criteria.
3. Vendor Registration & Account Information
Vendors must provide accurate and complete information, including:
Legal name and business details
Registered and pickup address
PAN, GSTIN (if applicable)
Bank account details for settlements
Product and pricing information
Manufacturer / importer / packer details (where required)
You are responsible for keeping your information updated.
Incorrect or misleading information may result in account suspension or termination.
4. Products & Services Listing
Allowed Listings
Vendors may list only products and services that:
Are legal to sell in India
Comply with all regulatory requirements
Match the categories approved by GIGICO INNOVATIONS PRIVATE LIMITED
Prohibited Listings
Vendors must not list:
Illegal, counterfeit, or restricted goods
Obscene, offensive, or defamatory material
Products violating intellectual property rights
Any items prohibited by law or Platform policy
GIGICO INNOVATIONS PRIVATE LIMITED reserves the right to remove listings without notice.
5. Vendor Responsibilities
Vendors are solely responsible for:
Product quality, authenticity, and legality
Pricing, taxes, and invoicing
Inventory management
Order fulfillment, shipping, and delivery
Returns, refunds, and after-sales support
Compliance with GST, HSN, FSSAI, and other applicable laws
Any mismatch between product description and actual product must be refunded to the customer.
6. Pricing & Inventory
Vendors control pricing of their products and services
Prices must include all applicable taxes
Artificial price inflation or misleading discounts are prohibited
Inventory must be accurately maintained
Repeated order cancellations due to stock issues may lead to penalties or suspension.
7. Shipping, Returns & Refunds
Vendors must ship orders within committed timelines
Products must be securely packaged
Vendors must honor the Platform’s return and refund policies
Return shipping costs shall be borne by the Vendor unless stated otherwise
Refunds must be processed using the original payment method.
8. Payments & Settlements
Payments are facilitated through GIGICO INNOVATIONS PRIVATE LIMITED digital payment system
GIGICO INNOVATIONS PRIVATE LIMITED is not a bank or financial institution
Platform fees, taxes, and deductions will be applied before settlement
Settlements will be made as per the agreed payment cycle
Chargebacks, refunds, or disputes may result in deductions or holds
GIGICO INNOVATIONS PRIVATE LIMITED may withhold payments in cases of fraud, disputes, or policy violations.
9. Acceptable Use Policy
Vendors must not:
Engage in fraudulent or illegal activities
Upload harmful, abusive, or misleading content
Infringe intellectual property rights
Attempt to disrupt Platform operations
Scrape, misuse, or reverse-engineer the Platform
Manipulate ratings or reviews
Violation may lead to immediate termination.
10. Reviews & Ratings
Customers may leave public reviews and ratings
Vendors may not manipulate or interfere with reviews
Fake or misleading reviews may result in account termination
11. Data Protection & Privacy
Vendors must comply with applicable data protection laws
Personal data must be collected and used lawfully
Sensitive personal data must not be stored on the Platform
12. Suspension & Termination
GIGICO INNOVATIONS PRIVATE LIMITED may suspend or terminate vendor accounts for:
Policy violations
Legal non-compliance
Fraud or suspicious activity
Non-payment of dues
Upon termination, certain data may be retained for legal and audit purposes.
13. Intellectual Property
Platform content and technology belong to GIGICO INNOVATIONS PRIVATE LIMITED
Vendors retain ownership of their content
Vendors grant GIGICO INNOVATIONS PRIVATE LIMITED a license to use listing content for promotional purposes
14. Limitation of Liability
GIGICO INNOVATIONS PRIVATE LIMITED is not liable for:
Vendor–customer disputes
Product defects or delivery failures
Losses arising from use of the Platform
Maximum liability, if any, is limited to fees paid by the Vendor in the preceding three months.
15. Governing Law & Dispute Resolution
This Policy is governed by the laws of India
Disputes shall be resolved through arbitration in Kolkata, under the Arbitration and Conciliation Act, 1996
16. Acceptance
By clicking “I Agree” during registration, you confirm that:
You have read and understood this Vendor Onboarding Policy
You agree to comply with all Platform policies and applicable laws