Return & Refund Policy

1. Return Window

The Return Window for products purchased from gigicocart is:

• For General Items: 7 days from delivery.
• For Electronics: 7 days (or as specified on the product page).

2. Return Eligibility

Return eligibility depends upon the type of product, style, and condition of the product received. You can return the products only if:

• The product is in its original condition, with tags and intact packaging.
• Defective or damaged items must include proof of damage. It can be an unboxing video, photos of the damaged product, etc.
• Certain items like personal care products, are non-returnable.
• Custom-made items are not eligible for returns or replacements.

3. Return Process

Users can initiate a return request within the applicable return window. Once the seller receives a return request, they verify the reason for the return and then proceed with pickup and refund in your chosen form- account credit, wallets, bank account, or original payment mode. Our return process typically includes the following steps:

• Log in to your account, go to "Orders," and select "Return."
• Choose refund or exchange (subject to availability).
• Arrange pickup (free in serviced areas) or self-ship to the seller (as instructed).

After proper verification, your return will be processed within 3-5 business days of receipt of the product. All returns are subject to rejection if the terms and conditions set by the seller are not met. Please read the terms of return for every item before proceeding further.

4. Shipping Costs for Returns and Exchanges

• Customers are eligible for free return shipping for defective/wrong items (if prepaid by the buyer, refunded).
• The buyer bears the return shipping cost for change-of-mind returns (unless specified otherwise).